joa77's Privacy Policy

joa77 (referred to hereinafter as "we", "our", or "the platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy will inform you about what information we collect, how we use it, and the steps we take to protect your information.

By using the joa77 website, you are considered to have agreed to the terms described in this privacy policy. Please read this policy carefully. If you do not agree with any part of this policy, you are requested to refrain from using our services.

2.3 Automatically Collected Information

When you use our platform, the following information may be collected automatically through technical means:

• IP address and device identifier
• Browser type and version
• Date and time of website visits
• Page visits and click patterns
• Game play history and activity logs
• Geographic location (at a general level)

We use the collected information for the purposes listed below:

• Account creation, management, and verification
• Processing deposits and withdrawals and confirming transactions
• Providing customer support and resolving issues
• Preventing fraud and illegal activity
• Monitoring user activity to ensure responsible gaming
• Age verification (to comply with the 21+ policy)
• Improving platform functionality and strengthening security
• Sending notifications about bonuses, promotions, and services (with your consent)
• Fulfilling legal obligations

4.3 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may cause some core features of the platform to not work properly.

We may share information with third parties in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banks.
• Legal Authorities: Information may be provided in response to legal obligations, court orders, or valid requests from government authorities.
• Identity Verification Services: With accredited verification services as part of the KYC process.
• Technology Partners: Technology service providers required to operate the platform. They operate under strict confidentiality agreements.

6.2 Data Retention Period

We retain your information only for as long as necessary:

• Active account data — for as long as the account remains active
• Transaction records — for the period required by legal obligations
• Closed account data — retained in accordance with applicable regulations

After the specified period, data is securely deleted or anonymised.

As a registered user of joa77, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information (subject to legal obligations).
• Right to Opt Out of Marketing: You may stop receiving promotional messages at any time.
• Right to Close Account: You may close your account if you wish.

To exercise these rights, please contact our support team.

The joa77 platform may contain content from game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming). These third-party companies have their own privacy policies that are outside our control.

We recommend reviewing the privacy policy of any third-party service linked to our service before using it. joa77 is not responsible for the data collection or usage practices of third parties.

joa77 is a platform for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We carry out an age verification process at the time of registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor is using our platform, please contact us.

We may update this privacy policy from time to time. This may be necessary due to legal changes, the introduction of new services, or changes in our operations.

If there are any significant changes, we will:

• Publish the updated policy on our website
• Change the "Last Updated" date at the top of the page
• Endeavour to send a notification email to registered users for material changes

If you continue to use the platform after any changes, you will be considered to have agreed to the new policy. We recommend always reviewing the latest version.